This brings new meaning to the phrase "church shopping": a former pastor from Oklahoma is putting his years of ministry experience to work as a "mystery worshipper," posing as a visitor at churches and meticulously reporting on every aspect of his experience. If your church's door greeters aren't doing their job, or if nobody's vacuumed the narthex in three months, or if the order of worship is incomprehensible to someone who isn't a church regular, he'll let you know.
It's part of a church consulting business (and it's basically the same thing as ShipofFools.com's Mystery Worshipper feature), designed to help churches better understand what a visitor sees and experiences when they stop in for a worship service.
I think it's a really good idea. (I worked in a department store as a teenager, and I remember the quality of customer service shooting up by about 7000% anytime we suspected or feared that a Mystery Shopper was loose in the store.) Has your church ever tried this—either hiring a professional consultant, or just arranging an impromptu "audit" by somebody who isn't a member? How about asking (and paying) non-Christians to visit and report their honest impressions? If so, were the results encouraging... or did they reveal serious problems in the way your church comes across to new visitors?
(Via Theophiles.)





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Comments (12)
I am not saying that no one should do this. But it would have to be used carefully.
What's the point in worrying about how your church looks to strangers? Or paying somebody to tell you what could be done differently? Wouldn't an active, vibrant community handle both problems for you better than any stranger could advise?
What a strange idea.
Someone needs to be your church's eyes and ears to help you understand what a new attender sees and feels when he walks through the door.
Our city's newspaper actually has a "Church Shopper" who visits churches in the community and does an article once a month on the church she attended. We've been "featured" once and it was very reassuring to know what we were doing through our outreach and Sunday Experience was having a welcoming impact on someone unfamiliar with church settings. It also helped us see where we could improve.
JUST MY THOUGHTS
THANKS FOR READIN
It is a great idea and can give wonderful insight into what 'seekers' experience at the hands fof 'church' and whether we are driving them away or drawing them in.