The paradoxical appeal of rude sales clerks

Jordan J. Ballor

Jordan J. Ballor
June 2, 2014

Rude sales clerks can be an effective sales technique, but they also reveal the short-lived reward of seeking approval through purchases.

June 3, 2014

Life's too short to put up with rudeness like that. I try to respond with kindness since a soft answer turns away wrath much of the time, but that doesn't mean I have to return to the store for a second helping of discourtesy.

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